"Unable to find organisation" error when signing up

If you receive this error, there are two things that you can do that is likely to solve the problem

  1. Check the time and date on your computer.
    If this is incorrect, then you very likely will be able to continue after you have adjusted the time and date. 
  2. Clear your browser cache and cookies.
    If you are uncertain on how to clear your browser cache, you might find this article helpful.

What is the cause?

This issue can occur when Hortis is attempting to establish a secure connection with your computer during sign up. Your computer may believe our certificates have expired because the dates are out of sync. 

Alternativly, you may have other information on your local computer that has expired that can cause similar issues. Clearing the cache and cookies can resolve this issue. 

For more information, you may find this article helpful.

Havard is the author of this solution article.

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